IMS version 22.6 & 22.9 > IMS Basics - User Guide 22.6 & 22.9 > Order/TT

When we talk about a workflow in IMS we typically refer to the IMS object called Order/TT. The Order part refers to a work order whilst the TT part stands for Trouble Ticket, and so when creating a new instance of Order/TT, the option to choose either one is given.

This section primarily deals with the work order aspect of Order/TT.

Some examples of work orders that could be created are:

oService Delivery - Create customer and/or platform services

oFault Handling - Solve network problems

oCapacity Management - Create new network capacity and network migrations

oPlanned Work - Scheduled Network maintenance

oBID management

Several IMS components come into play in the building of a work order so it is important to become familiar with some of the related terms which arise as we proceed through this document.

oOrder Type - The name of the Order Type gives an overall understanding of the Order’s function i.e., New Equipment, Fiber Test, VLAN Provisioning.

oQueue - The work queue is where allocated tasks are checked in and out by assigned authorised users. These typically relate to departments within an organisation i.e., customer service, equipment deployment, accounts, implementation team, circuit design, etc.

oTask - The set of instructions that make up an order from start to finish i.e., Create TT for custom

oer, Track customer fault, Fiber Feasibility Check, etc.