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From the IMS Main Menu bar click on the Order/TT icon

Order/TT

This is the main component for creating, deleting, and operating on work orders and Trouble Tickets

Order Type

This feature is part of the administration and setting up of orders in IMS. The Order Type is a defining task that is intended to accomplish a particular aspect of an overall order i.e., Input new settings for Tower cell 1, Test new settings, Update CRM, etc. All or some of these combine to create a work order

Queue

A logical conatiner representing a user or group of users that sign out and return various tasks with the aim of completing a work order

Planning

An administrative staff member in charge of work orders will assign other staff members, who are users with user accounts, to particular work orders. These in turn will appear in user’s schedules.